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Return Policy

We welcome returns within 30 days of purchase on all unused, undamaged items. If 30 days have passed since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

To apply for a return, please send us an email at info@kevinbenning.com in the following format:

 

Name:
Order Number:
List of Product(s) to be Refunded/Exchanged:
Reason for Refund/Exchange:

 

You should mail your product to:

Kevin Benning
Frankfurterstr. 66a
97082 Würzburg
Germany


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Note: If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 


LATE OR MISSING REFUNDS 

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@kevinbenning.com.

 


SALE ITEMS

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 


EXCHANGES 

If you've unfortunately received a defective or damaged product, please follow the instructions listed above to apply for an exchange.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.